UPDATE: While I still suggest you leave these guy alone, most of this message can be disregarded. FireRTC has confirmed they did NOT give them any sort of user information, the only thing they did was simply blacklist all of MPS’s phone numbers from their service (Which is still in affect). There have been no updates on the case since May 30th 2018, which was the last time a document was added to New York Supreme Court e-filing site regarding this matter and the current case status is listed as ‘Disposed’.
I still strongly encourage you to be careful if and when you decide to to call them.
Many of you who have been a member of our Discord sever and/or website for a few months are probably aware of the previous (and still ongoing) issues we’ve had with the fake technical support company My Phone Support (subsidiary of Consumer Soft), and for those of you who don’t, I suggest you listen up. To quickly sum up the past events, ConsumerSoft issued a petition against Thunder (owner of this site), IceHook Systems (Parent company of FireRTC) and Discord to release all information about the users who were 'harassing' them. The case was originally filed on November 6th 2017, with the most recent documents being from May 30th 2018. Thunder is simply ignoring it, AFAIK Discord's charges were dropped, but we are not entirely sure about FireRTC's stance on this. Most people here and throughout the scambaiting community use FireRTC to make calls to all sorts of illegitimate businesses so they naturally hold a lot of information about the users who visit their site. While it seems that all of MPS's phone numbers have been blacklisted on FireRTC, If they so happened to comply with ConsumerSoft, things could get very bad for anyone who called them via their service previously. These warnings also pertain to any other VoIP/SIP providers, while none are currently involved in the case as of now, that could change qucikly. We do not know where this case is headed exactly, but their lawyer Wesley Mullen seems to be quite persistent and the last thing we want is for other scambaiters to get pulled into this mess. I am by no means saying cease all communications with this company, you may still do as you please of course, but for the above reasons, I highly suggest you take this into consideration and be very careful when/if you interact with My Phone Support.
Just to make things extremely clear, this is the company's website: http://www.myphonesupport.com/