Sketch Medicare Benefits Call Center

General Discussion
1

Howdy!

I don’t think I’ve introduced myself. My name is Lindsay and I run the Take the Call YouTube channel. I primarily fight back against unsolicited, illegal calls (often from overseas call centers). I do encounter conventional scams like the classic Publishers Clearinghouse scam, utility discounts, credit card fraud, Medicare DME fraud, etc. However, the bulk of the calls I get are about Medicare benefits, final expensive whole life insurance plans, and car accident personal injury claims. They’re not necessarily scams (though still illegal, and the overseas call centers are surely selling your number), just an overseas lead generator trying to connect you to an American company. I bait these callers so can I find out what U.S. companies they lead to.

Some time ago I received an unsolicited, illegal call from someone offering to help me with my Medicare benefits. She surely bought my lead from an overseas call center because she had my name, DOB, ZIP code, phone number, etc. Normally when you get these kinds of calls they’ll spoof the caller ID. But in this instance the caller ID actually worked and took me right back to the call center. They (along with the original caller) were SUPER sketch about everything though. They purport to be licensed agents but won’t disclose their license or NPN numbers. They’ll say that the number I called is “their direct line” even though they’re clearly in a call center (and they’ll deny being in a call center). They refuse to disclose their employer, where they are, their full names, etc. But of course, they want your Medicare number and SSN.

They just keep saying that they’re independent agents and claim they don’t work for anyone, though they have no good answer for who controls the phone they’re talking on. I have four working phone numbers for this call center. Their caller ID comes back as “Medicare Adovca” which could potentially be Medicare Advocates. I’ve tried asking if that’s the name of their call center but they just dance around the question, with one agent telling me they “never give out” that information. All four trace to “Common Pointe” as the carrier.

I’m posting to see if anyone can help me get more information on this call center. I’ve been doing this a while but even for me my sleuthing is limited to looking up the ID and carrier. But like when I post a scam number for example a leader will comment “Number traces to Pakistan, company by the name of XXX.” I have no clue how y’all do this. So if anyone could teach me how or at least look into these numbers for me. They all go to the call center so you could even call them if you wanted to, just press 2 for sales and you’ll get connected right away.

The working numbers are:

+1 (415) 323-4319

+1 (415) 323-4378

+1 (415) 549-8217

+1 (813) 699-7002

There’s also +1 (415) 363-0980 which is what shows on the caller ID when they call you back (if you hang up on them). However, when you call this number back it’s just a classic pick-a-scam which is very interesting.

I’m unsure if this outfit is necessarily a scam which is why I’m posting in the discussion section, but the fact that they outright refuse to disclose basically anything about themselves is sending me major scam vibes. Remember, these people are getting Medicare numbers and SSNs. Who even are they? Can anyone help?

2 Likes
2

@scamterminator2021 @FrankWest

Give me a few hours and I’ll see what turns up.
I know one or two things about different scams and numbers after doing this for about 35 years.

Check these threads from yesterday and very recently, which have still active robocall numbers.

There is 4000 illegal robocalling numbers there to the same call center operation who went by the name Community Loan Advisors, but today the company has transformed magically into Nexus Lending Group :face_with_raised_eyebrow:
Most companies change their name every day as you probably already know. :wink:
There are numerous other threads on this site, with a lot of numbers and information regarding the fraud operations.

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3

I scanned through this 100 number block and found a few interesting things

There is one more number slotted in between the two 415 - San Francisco, CA area code numbers you listed above

4153234319 :arrow_left:Listed
4153234347 :arrow_left:New
4153234378 :arrow_left:Listed

There is also these 3 numbers to entities that do not exist, the ivr menu says one thing and the US accent operator who answered said another company name

4153234303 National Financial Hardship Loan Center (The Debt Belt Center)

4153234321 National Financial Hardship Loan Center (The Debt Belt Center)

4153234372 National Financial Hardship Loan Center (The Debt Belt Center)

Also ten
Choice Home Warranty numbers

I’ll keep looking further while watching some current affairs and news and see what else turns up

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4

These are different to the first three numbers you listed, there’s 17 more of them in this area
I have no idea what the woman who answered was on about, I never speak to lower life forms to waste my valuable time.
She went through the opening well rehearsed line perfectly each time, then I hung up and charged off to the next digit.

8136997002 +1 (813) 699-7002 :arrow_left: listed number

8136997003
8136997004
8136997047
8136997049
8136997055
8136997056
8136997060
8136997068
8136997072
8136997075
8136997076
8136997078
8136997085
8136997090
8136997091
8136997099
8136997103

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All these phone numbers are actually on the network of InfoBip/Peerless Network. In my experience, this carrier appears to be a safe haven for Medicare impostors. One of their big clients is Telcast that offers services to Merkavoix/Sansom. They are infamous illegal robocallers harassing the public from Pakistan. I would not be surprised if the calls you had been getting were from them. I’ve been harassed by them for years. I would recommend sending a legal request to them at [email protected].

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6

If I were in that situation, I would likely be sending something along these lines. Feel free to modify, as you see fit.

Re: Formal Demand to Cease and Desist Illegal Robocalls and Harassment from InfoBip Clients

Dear Sir/Madam,

I am writing to formally notify InfoBip of illegal robocalls and harassment originating from clients using your services. These calls are in clear violation of multiple laws governing telemarketing practices, including the Telephone Consumer Protection Act (TCPA), the National Do Not Call Registry, and various state-level consumer protection statutes.

Since [insert date], I have been relentlessly bombarded by unsolicited and harassing phone calls originating from the following numbers, all of which appear to be linked to an overseas call center attempting to phish for my personal information:

  • +1 (415) 323-4319
  • +1 (415) 323-4378
  • +1 (415) 549-8217
  • +1 (813) 699-7002
  • +1 (415) 363-0980

These calls purport to be from “Medicare Advisors” offering services related to Medicare benefits, whole life insurance, and personal injury claims. However, their tactics are highly suspicious and suggest that they are part of a fraudulent scheme to collect sensitive personal information such as Medicare numbers and Social Security numbers. Despite claiming to be licensed agents, the callers refuse to provide any verifiable licensing information, employer details, or physical location, raising significant concerns about their legitimacy.

Additionally, the call center operators often refuse to identify themselves properly or provide essential information when asked, including refusing to disclose their employer or any identifying information about their operations. Despite this, the callers continue to demand personal and sensitive data, which constitutes a clear attempt to defraud individuals.

It has come to my attention that Peerless Network, which I understand is a service provider used by InfoBip, has recently been targeted by the Federal Trade Commission (FTC) for enabling illegal robocalls. The FTC issued a cease-and-desist letter to Peerless Network, warning them of their responsibility to stop facilitating illegal robocalls made by third-party clients who are in violation of federal law. I find it deeply troubling that InfoBip, as a carrier for these operations, continues to facilitate communications for known fraudulent actors, thereby enabling their ongoing violations of the law.

By enabling such calls, InfoBip is directly facilitating a serious violation of the Telephone Consumer Protection Act (TCPA), the Truth in Caller ID Act, and other applicable consumer protection statutes. These actions are causing significant harm to consumers and exposing them to the risk of identity theft and fraud. Given InfoBip’s role in facilitating these communications, I hold you responsible for ceasing these illegal activities and addressing this matter promptly.

Demand for Immediate Action:

I hereby demand that InfoBip immediately:

  1. Investigate the source of these calls and take appropriate action to identify and stop your client(s) responsible for these illegal robocalls.
  2. Cease all communications originating from the above-listed numbers and any other numbers associated with the fraudulent activity.
  3. Provide me with a written confirmation that the offending numbers have been blocked and that action has been taken against the responsible party, including any available details about your client’s identity.
  4. Provide assurance that this type of illegal activity will be prevented in the future.

Should you fail to take swift and appropriate action, I will be forced to explore additional legal avenues, including reporting these activities to the Federal Communications Commission (FCC), the Federal Trade Commission (FTC), and relevant state authorities. I may also consider pursuing civil claims for violations of the TCPA and other applicable laws.

I expect to hear back from you within [insert a reasonable timeframe, e.g., 10 business days] regarding the actions you will take to address this matter.

Thank you for your immediate attention to this matter. Please direct all correspondence regarding this complaint to the contact information above.

Sincerely,

[Your Full Name]

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Also, I have researched all of the aforementioned numbers. Based on some individuals reporting the same ongoing issue, it seems like the callers might be lead generators for a number of US-based companies. Amerigroup was mentioned by several people and might be possibly affiliated with these robocallers:

813-699-7002 / 8136997002

Health Insurance scam? : r/Iowa

I think your best bet would be to reach out to some TCPA attorneys. They generally will take a case on a contingency basis. Please let me know if you would like me to share the contact info for good TCPA attorneys.

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I was under the impression there’s US money behind this crap, just like the majority of this nonsense

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9

Oh, yes. In the majority of cases, such obnoxious robocallers are merely pawns in the game of illegal lead generation. Naturally, they are dumb, obnoxious and relentless. That’s a given, since Paki, Filipino and Indian telemarketers are generally “bottom feeders”. They are the bottom of the bottom. However, in the grand scheme of things, they just execute the will of their Western puppeteers in most cases. There are definitely pure scammers posing as SSA, FBI and other authorities. Nonetheless, in my personal experience, most of this scum is simply hired by chubby cats of Wall Street to break the law and force the Western public into nefarious sales schemes… It does not help that VOIP carriers are usually turning a blind eye to such misconduct, too. It’s only one of the countless examples of the infamous Deep State, in my opinion.

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I keep telling everyone I know that the best way to limit and control robocalls is making them very expensive to their masters. Vicarious liability implies that their American principals could be sued privately. Here are some good attorneys that I worked with. I know that everyone hates lawyers, but they might be helpful in some instances. I am not looking at it from a financial standpoint; the money is just a little nice extra. My main goal is to expose the American and other handlers behind these schemes.

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

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11

Awesome! They aren’t representing as Medicare, it’s some sort of load services. Do I just replace the fake company name?

Thanks

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Yes, I would say so. It is certainly worth sending a legal demand to their POS carrier. And you can definitely sue their American “handlers” who are behind this scheme.