Palmer Administrative Services, SCAMMERS selling extended warranties through 42 "partners."

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“Thank you for calling US Automotive Protection Services. For quality assurance and training purposes, all calls will be recorded. Please hold for the next available representative.”

“You are currently caller # waiting to speak with a representative. Thank you for your patience.” [MUSIC]

“Service, how can I help you?”

Scammer sent me a “motor vehicle notification” in the mailbox earlier today similar to what is pictured below, urging me to call their toll-free number by December 3 because the “factory warranty” of my vehicle has expired or may be about to expire. Callers must also provide their Coverage ID and mileage.

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The actual name of the company was not provided, instead opting to refer to themselves as the “Vehicle Service Division.” When I called them, the company introduced themselves as “US Automotive Protection Services,” a company by Brandon Michael Schrader and his mom Michelle Schrader that has a grade of F with the Better Business Bureau alongside several complaints about fraudulent service.

The company does have a 4.2 star rating on TrustPilot, though that could be because the company botted or used their own employees to provide the positive ratings. Many victims have complained about their unsolicited mailing and refusal to cancel or offer a refund.

The company has a history of pulling this scam, according to this post from 2019, alongside a lawsuit for employee mistreatment.

Associated Physical Addresses:
100 Mall Pkwy, Suite 121, Wentzville, MO 63385

1124 Rock Creek Elementary School Drive, O’Fallon, MO 63366

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Old thread with tons of information about them: Car warranty scammers - US Automotive Protection Services

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UPDATE: Just contacted Wentzville Police, the company left the address a while ago, but they will check to see if they returned to that same location and have their business liaison investigate for fraudulent activity.

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UPDATE: The company, alongside American Tax Solutions and NCWC Inc, have agreed on a $600,000 settlement for violations of Wisconsin’s consumer protection laws for

  • Direct mailers to customers containing false information
  • Telemarketing calls to Wisconsin residents without being registered as a solicitor
  • Called people on the do-not-call registry.

The company has agreed to pay $75,000. But if any additional violations are discovered within a 3-year period, they will be fined an additional $125,000

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MAJOR UPDATE: After further research, We have determined that US Automotive Protection Services, American Tax Solutions and NCWC Inc. are among 42 different agents selling extended warranties by Palmer Administration Services, LLC., a BBB-Accredited business with a B- rating and several complaints about fraudulent practices. They are located at 3430 Sunset Ave, Ocean, NJ 07712-3954, where they also sell extended warranties as Liberty Auto Protection.

The company was also found to be in violation of the Telephone Consumers Protection Act, as well as state laws in California, Colorado, New Jersey, New York, Ohio, Oregon and Texas.

Associated Facebook Account (BANNED) - Facebook

Associated Twitter Account - Palmer USA (@Palmer_USA) / Twitter

Associated Phone Numbers:
(732) 807-5611

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(800) 599-9557

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Associated Email Address - [email protected]