Scammer sent me a letter in the mail similar to the one pictured below, informing me that I have not yet contacted them to have my vehicle service contract activated and prompting me to call them by January 20, 2023. The letter claims to be from CarShield.
When I called the number provided, I was greeted with an automated response:
“Thank you for calling CarShield. To get information about protecting your vehicle, please press 5.”
I was then asked to press 1, then was redirected to Kathyanne. I did call the number listed on CarShield.com, and it was confirmed that they are the company responsible for these letters.
She will ask for your customer ID, mileage, and if your car is in good condition before transferring you to a “specialist:” J.P. He will confirm your ZIP code and ask how long you’ve had it, if it’s in good condition and what you use it for.
He did say I qualify for their “platinum protection plan,” covering the engine, transmission, drive axle, air conditioning, steering and suspension, electronics, water pump and radiator from and dealer. This comes at a deductible of $100 and a monthly fee of $139.99.
CarShield is a fraudulent vehicle service contract company with a grade of F on the Better Business Bureau, alongside an alert for poor customer service, misleading sales and advertising practices, failure to cover repairs and refusal to cancel policies or provide refunds. They are located at 503 Pearl Dr., Saint Peters, MO 63376-1071
Their parent company, NRRM LLC, was also subject to a class-action lawsuit from 2017 in the state of Wisconsin over misleading advertisements and violations of the Driver’s Privacy Protection Act of 1994. The company has even gone as far as to [sue the Better Business Bureau themselves]( Microsoft Word - BBB - Petition (2804627-2x9DB39).DOCX (bbbbias.com)) for the F grade they rightfully received.
Other lawsuits against the company were filed in the states of Colorado, Florida, Missouri, New York, Oklahoma and Wyoming.
NRRM, LLC v. Kingstar Holdings, LLC, Case No. 4:17cv01665 PLC | Casetext Search + Citator
Their contracts are serviced by American Auto Shield LLC, a fraudulent auto service contract provider that lost their A+ grade with the Better Business Bureau, who issued an alert for refusal to disclose the limitations of their coverage through the many sellers they work with. They are located at 1597 Cole Blvd Ste 200, Lakewood, CO 80401-3418
Associated Instagram Accounts:
CarShield (@carshield) • Instagram photos and videos
American Auto Shield (@americanautoshield) • Instagram photos and videos
Associated Phone Numbers:
Associated Email Address - [email protected]