It is a typical corporate BS language. They have not even attempted to call this number themselves. Why is their fraud team refusing to hold this “third party reseller” accountable when their “client” is impersonating Medicare? Why won’t LUMEN’s team call the phone number used by these criminals to verify it?
You should also point to another scammer on their network impersonating PayPal (see below). It will be a good idea to CC the executives of PayPal on this email to Lumen: [email protected], [email protected], [email protected], [email protected], [email protected]