Thanks to the people who I got to work with to gather this information. I wouldnt have been able to do this alone. Especially the Scam Fight Club & Scammerblaster. Cheers!
World solutions inc is a scam company claiming to be based out of New York, offering HP printer & computer repair support. A decent size call center based out of India with at least 9 working agents.
They start by luring people with their website (https://worldsolutionsinc.us/). I spoke with a few victims who had fallen for this scam and they explained to me that they believed they were talking to Jennifer (The name on their live chat) from HP. None of the victims could recall how they ended up on that website. But they believed that they were then referred from HP to World Solutions inc. World solutions inc has their website setup in a way to make people believe they are talking to genuine HP support. And when calling their main number (when it was active) they addressed themselves as HP. Through my investigation, I could not find a definitive conclusion as to how people ended up on this site. It is possible that they own a domain similar to HP's that redirects people to their site. Regardless, they pretend to be HP. Once they establish your issue, they request remote connection supposedly connecting you to the "HP secure server". And after some digging on your computer they may or may not attempt to fix the issue you have. In the dozen or so times I watched them, every single time they ran the same script. showing event viewer with errors and warnings. And occasionally showing the supposed "hackers" on the victims computer through netstat. The agents would then explain that the victim must purchase a firewall in order to get rid of these errors, warnings, and hackers. They would have the victim write out their details in a notepad on their computer and then the agent would send the information off to an offshore server where they process the payment and send the victim the invoice. They would then begin "work" on the computer. The agents would sometimes change what they did. Sometimes they would clear the temp folder and do other various "optimization" fixes. Or they would install a program called PC Max Privacy Shield. Which is a piece of scareware as being completely useless. To ""clean up the computer".
Recorded evidence 10/13/2020:
Owner: Rishi Bhatia
Number: +91 9999145481
Email: [email protected]
Here's a recording of a call I had with the owner:
He gave me his word and said he fired his agents and will not accept new customers. See if it holds true.
800-773-4971 Main toll free number (Grasshopper)
(844) 822-0874 (Grasshopper)
(844) 589-6221 (Grasshopper)
(844) 885-8906 (Grasshopper)
(914) 612-5647 (Text now)
(516) 441-8944 (Text now)
They sometimes sell victims a fake antivirus software called PC Max Privacy Shield. It's scareware. And also gets flagged as malware.
Leaked copy: https://anonfiles.com/Nfmapbvap6/PCMAXPrivacyShield_rar
At some point on 12/01/2020,
Rishi tried to convince ScammerBlaster to stop flooding the number. Here is the chat log:
Heres a summery of what he said, "We are a legitimate company registered in New York. We are not scammers. Check our BBB page we would have more bad reviews if we were scammers." A lot of people are unaware that they've been scammed. Especially since this company went through the effort of making their site appear like official HP support.
Their BBB: https://www.bbb.org/us/ny/glen-oaks/profile/printer-sales-and-service/world-solutions-inc-0121-87136858
Their address is listed as 25610 union tpke glen oaks NY USA 11004. Which seems to be a building for a car insurance company.