“Your call may be recorded for quality assurance purposes, please hold for the next available agent.”
[CLASSICAL MUSIC]]
“Thank you for calling Fenix Protect, your call is very important to us. Please stay on the line and an agent will get ahold of your shortly.”
Scammer sent me a “final notice” in the mailbox earlier this week similar to what is pictured below, urging me to call their toll-free number by August 30 because the “factory warranty” of my vehicle has expired or may be about to expire. Callers must also provide their VIN and current mileage.
The actual name of the company was not provided, instead opting to refer to themselves as the “Vehicle Services Division.” But as I was waiting for the “agent,” a recorded line from a female confirms the company is Fenix Protect, a company FKA Fenix Insurance, LLC that has a grade of F with the Better Business Bureau and several complaints about fraudulent service.
The company does have a 4.2 star rating on Trustpilot, though that could be because the company botted or used their own employees to provide the positive ratings. Many victims have complained about their unsolicited mailing and refusal to cancel or offer a refund.
Fenix Protect is a subsidiary of Warranty Global Group, Inc. a *BBB-*Accredited business with an A+ rating and several complaints for unsolicited mailing as the Home Warranty Division and refusing to cancel or offer a refund.
Associated Facebook Accounts:
James Keys | Facebook
Duane C Hughes | Facebook
William Shaver | Facebook
Associated Phone Numbers:
833-252-4253
“Your call may be recorded for quality assurance purposes, please hold for the next available agent.”
[CLASSICAL MUSIC]]
“Thank you for calling Fenix Protect, your call is very important to us. Please stay on the line and an agent will get ahold of your shortly.”
EN ESPANOL - 833-252-4257
As American Select Partners
“Thank you for calling American Select, please hold while we connect you to a dedicated agent.”
[ONVOY/PEERLESS NETWORK HOLDING MUSIC]
As Global Home USA
866-237-4980
“You have reached the claims department for Warranty Global Group, the administrator for Global Home USA. Please be aware this call may be monitored or recorded for quality purposes. Contract holders, press 1. Repair facilities, press 2. Para Espanol, press 4.”
800-944-3858
“Thank you for calling the Administrative offices of Global Home USA, Warranty Global Group and US Home Guard. Our office is currently closed. Our business hours are M-F 8:00AM est - 5:00PM est.”
“Thank you for calling the Administrative offices of Global Home USA, Warranty Global Group and US Home Guard. Our office is currently closed. Our business hours are M-F 8:00AM est - 5:00PM est.”
As Your Renters Insurance Group:
888-585-9744
“Please wait while we connect your call.”
As US Home Guard:
(833) 909-0020
“Thank you for calling.”
“US Home Guard, this is Jason. How can I help you?”
EN ESPANOL - 833-909-0019
AGENTS’ NUMBERS:
J. Douglas Keys (President) - (815) 320-3112
ANONYMOUS CALLS ARE BLOCKED!
708-514-4314
Duane C. Hughes - (312) 545-8700
“Hello, this is Duane Hughes, how can I help you?”
Tom McDonaugh - (413) 841-6453
William “Cub” Shaver - (708) 819-5100
Dan Johnson - (770) 851-5700
Associated Email Addresses:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Associated Physical Addresses:
15510 Wright Brothers Drive, Addison, Texas, 75001.
931 Main Plaza Dr. Wentzville, MO 63385
The company has also operated under the names of: