“Hello? Hi. This is Alicia. How are you today? I am calling because we have sent you several notifications on extending your car warranty, but we haven’t heard back. And this is one of the last courtesy calls to let you know that you can still keep your vehicle under coverage. So would you like to to know more about your options? Hello? Are you there? Hello?”
Scammer will answer as “Alicia,” a prerecorded voice who will transfer you to Robert from “Vehicle Services,” a subsidiary of Vehicle Protection Group, LLC, a fraudulent auto service contract company that also does business under the name of “the Protection Group.” He will ask for your car’s make, model and mileage, as well as your ZIP code, as your vehicle’s “out of warranty.”
In order to “qualify” for full coverage, your car must be in complete working order without any aftermarket installations. I gave false information, and he qualified me for “full coverage” that expires on February 26, 2027 or whenever my odometer reaches 120,000 miles, “covering” all major components like your:
- Engine
- Transmision
- Drive Axle
- Suspension
- Heating
- AC
- Brakes
- Fuel
- Electricial
I “qualified” for the lowest deductible of $100, then he transferred me to the company’s “finance specialist” who tried to sign me up for a $195/month contract through one of two companies:
- Royal Administration Services, Inc., a BBB-accredited Auto Warranty processing company located at 51 Mill Street, Building F., Hanover, MA 02339-1641
- Omega Home & Auto Care, a BBB-accredited Auto Warranty processing company located at 50 N. Laura Street Suite 2500, Jacksonville, FL 32202
Vehicle Protection Group is not BBB-accredited, as it has a grade of F alongside several complaints regarding “Motor Vehicle Services” postcards and high-pressure telemarketing schemes alongside the blatant refusal to cancel services or issue refunds. The BBB also issued a warning to consumers about their fraudulent and illegal mailing practices.
Similar complaints are found on Royal Administration Services BBB listing, mainly regarding refusal to cover repairs as advertised. These complaints also reveal that Royal’s fraudulent warranties were handled through Carchex, a BBB-accredited extended warranty service contract company located at 118 Shawan Rd STE 210, Hunt Valley, MD 21030-1318
The same also holds true for Omega Home & Auto Care, and even Carchex themselves were review bombed for fraudulent coverage.
Royal Administrative Services was subject to several lawsuits for violating the Telephone Consumer Protection Act (TCPA) in the states of Alabama, Massachusetts, Nevada and Texas.
https://cite.case.law/mass-l-rptr/30/527/
https://www.pacermonitor.com/public/case/39425782/Thompson_v_Dealer_Renewal_Services_et_al
Likewise, Omega Home & Auto Care was hit with TCPA lawsuits in the states of Colorado, Florida, Pennsylvania, Michigan, Ohio and Texas.
https://classactionsreporter.com/wp-content/uploads/Omega-Auto-Care-TCPA-Complaint.pdf
Cases were also filed against Carchex in the state of Maryland.
Associated Facebook Accounts:
CARCHEX | Facebook
Omega Auto Care Reviews | Jacksonville FL | Facebook
Associated LinkedIn Account - Omega Autocare Reviews | Groups | LinkedIn
Associated Pinterest Account - Omega Auto Care Reviews (autocarereviews) - Profile | Pinterest
Associated Twitter Accounts:
CARCHEX (@CARCHEX) / Twitter
Omega Auto Care (@omegaautoreview) / Twitter
Associated YouTube Channels:
CARCHEX - YouTube
Omega Auto Care - YouTube
Associated Phone Numbers:
(209) 209-9174
“Hi, thanks for calling the Vehicle Protection Group, how can I help you?”
(800) 871-0467
“This call may be monitored for quality assurance purposes.”
“Thank you for calling Royal Administration Services, all calls are monitored and recorded for quality assurance purposes.”
“Thank you for calling Omega Auto Care. Your call is very important to us. To ensure the highest level of customer care, this call may be recorded for quality and training purposes.”
(877) 227-2439
“Thank you for calling Carchex. Your call may be recorded for monitoring and training purposes.”
Associated Email Addresses:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
