The Freakin' FCC proposes new requirements to end scam call centers

OfclyGoodenough · 2026 年 3 月 26 日午後 7:30

https://docs.fcc.gov/public/attachments/DOC-420129A1.pdf

On March 26, 2026, the United States Federal Communications Commission (FCC) introduced a proposed set of rules seeking “to disincentivize call centers from facilitating robocall scams.” These proposals include

A requirement for all call takers to be proficient in American Standard English and to be trained appropriately for resolving issues with U.S. customers
Empowering consumers to transfer calls to a U.S.-based location
Requiring calls involving certain types of sensitive information to be handled domestically
Requiring providers to disclose the location of the call center during the customer interaction
Requiring disclosure to consumers of the extent of a provider’s use of U.S. call centers
Potentially requiring the use of bonds or fees to prevent illegal robocalls.

https://www.fcc.gov/document/fcc-proposes-call-center-onshoring-english-proficiency-requirements

MajorLeeAwesome · 2026 年 3 月 26 日午後 9:08

This will not affect 99% of scam call centers

devilforscams · 2026 年 3 月 26 日午後 9:55

Attach every local and tollfree number with a Valid SSN during signup and around 80% scams will end

Sol · 2026 年 3 月 26 日午後 10:03

My thoughts exactly… This will only affect legit businesses and make it harder for legitimate companies to operate.

FrankWest · 2026 年 3 月 27 日午前 3:44

Attach every local and tollfree number with a Valid SSN during signup and around 80% scams will end

Doubtful. Since scammers will most likely use valid SSNs stolen from unsuspecting victims.

The best suggestion I’ve seen on here is to go after the carriers directly with ungodly fines to de-incentivize.