The post has been moved to the Wall of Shame due to a recent report by @numberkings on the company facilitating a Norton refund scam.
Atlaas line, “Leo” answered as the “support desk” and “authorized partners for all major brands.” I told them that it wasn’t a company name, and they then introduced themselves as Support Nerds, Inc., which falsely claims to operate from Chester Springs, Pennsylvania when their support team operates as Binary Semantics Limited at Plot no, 38, Electronic City, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015, India.
The company has been on our radar for facilitating tech support scams since October 3, 2019. Since then, the company has lost their certification on Microsoft AppSource.
User complaints on ScamPulse, Reddit and their Google, TrustPilot and Better Business Bureau listings indicate patterns of fraudulent behavior, such as:
- Forcing customers to write 5-star positive reviews while on the phone
- Forcing customers to sign up for an $80/year support package and refusing to offer refunds.
- Tricking customers into giving them remote access to their computers
- Locking the computers of their customers until they pay a $3,000 ransom.
- Falsely claiming the customer’s computer was hacked with a virus.
Associated Facebook accounts:
Associated Instagram Account - https://www.instagram.com/supportnerds.us/
Associated LinkedIn Accounts:
- Support Nerds, Inc.
- Rajeev Bhutani, US Business Manager
- Mia Miller, Marketing Manager
- Shawn DaCosta, IT Consultant
- Lalit “BusinessBuddy” Mohan Pandey, IT specialist
Associated Pinterest Account - https://www.pinterest.com/supportnerdsinc/
Associated X Account - x.com
Associated YouTube Channel - https://www.youtube.com/channel/UCgLE1I3cboU0_KJ9Meu4pEg
Associated Phone Numbers:
- (888) 462-2719 (Dialpad line)
- (866) 322-2322 (Vonage line no longer in service)
- (800) 304-1625 (Vonage line no longer in service)
- (800) 246-7990 (Vonage line no longer in service)
- (844) 307-3437 (Vonage America)
- (888) 811-3260 (Vonage America, not set up to receive calls)
- (833) 543-8112 (Vonage line no longer in service)
- (833) 781-7707 (Vonage line no longer in service)
- (215) 774-3993 (Onvoy)
- (866) 733-5070 (Atlaas)
Associated Email Addresses: