Support Nerds Inc - Tech Support SCAM

This is a summarized thread of info of the following threads about Support Nerds Inc:

#1 https://scammer.info/t/tech-support-scammers-888-811-3260/43588
#2 https://scammer.info/t/support-nerds-tech-support-scam-888-811-3260/43781/4

Video Proof of Scam:

Call #1, Eva James: https://youtu.be/DFMY1JElzTs

Call #2, Harry: https://youtu.be/Uyi1me–6Gc

tl'dr: these agents are claiming that my computer has a virus and are performing bogus diagnosis tricks to fool me into believing that. Then they proceed selling me an expensive "protection plan" to clean up the computer. Note that my computer is a clean virtual machine, downloaded directly from Microsoft, that has been snapshotted and is just a few hours old from creation.

List of DIDs:

(bold=active, non-bold=inactive)

List of their websites:

Additional links:

On September 12, 2018, the BBB asked the business to substantiate a number of claims found on its website: The claims included: “lowest price guarantee,” “extended warranty,” and multiple savings claims. The BBB challenged these claims on the basis of the BBB Code Of Advertising’s Lowest price, underselling claims, Warranties or Guarantee and “Up To” Price Savings Claims. To date, the business has not responded to the BBB’s inquiry to substantiate or modify these claims.

Locations:

600 Eagleview Blvd Ste 300, Exton, PA 19341-1121, [https://goo.gl/maps/ovjXKBy8vkyeNMj69](https://goo.gl/maps/ovjXKBy8vkyeNMj69) (according to BBB)


(in this multi-business building)


72 Pottstown Pike #102 Chester, Chester Springs, PA 19425, [https://goo.gl/maps/Qt9B6BS2Cn2Ua2aG8](https://goo.gl/maps/Qt9B6BS2Cn2Ua2aG8) (according to their website)



Tier 1 Support & Sales call center: Binary Semantics Ltd, Plot No. 38 Electronic City, Phase IV Udyog Vihar, Sector 18, Gurgaon, Haryana 122015, India, https://goo.gl/maps/UfMkp7Wsg6TohTsZ9 (according to Ben Nguyen)

Management / People:

They emailed me some certificates from different brands, e.g. HP:



This one is from Lenovo:


And from Dell:
image 2019-10-03-19-44-24-dell-partner-certificatepdf-nitro-pro-10png.png

We also have Tier 2 Support & Business Development Team outsourced to Costa Rica & Philippines respectively.

Linking the dots to scammers:


WHOIS info from tbminfotech.com:
Registrant Name: Katrina Mandal
Registrant Street: #23
Registrant Street: Sec 51
Registrant City: Chandigarh
Registrant Postal Code: 160022
Registrant Country: IN
Registrant Phone: +91.9888061626
Registrant Email: [email protected]

WHOIS info from develop-tech.com:
Registrant Name: develoP TECH
Registrant Street: SCO 80-81-82SF
Registrant City: Chandigarh
Registrant State/Province: AK
Registrant Postal Code: 160022
Registrant Country: IN
Registrant Phone: +91.9780131211
Registrant Email: [email protected]

This Google Review seems to be proof for them using fake popups as scam, else how did he know to call SupportNerds after he received the popup?


(source: Google Maps )

Seems the VM is hacked for three numbers

twitter @PCSupportNerds

·

Seems like they’re trying to avoid us now. Called them a few times and was put on hold for 10+ minutes before the call hangs up. I think they’re pissed already!

800-304-1625 Seems VM is hacked. Press one and then wait for the message and then press * to hear hacked message.

@drwat#113627 “Indian scammers will cheat out your money!”

Did not notice this till now. lel

I live by Middletown NY NOT middle town NY. DUMB scammers

not so sure about Tommy…

https://glamourfame.com/tommy-gabriel-takes-temporary-break-social-media-tv-personality

but that would be an interesting plot twist. takes break for mental health reasons... and works for scammers.

@cautionTosser#113938 I already had a phone call with Thomas Sparandera and sadly I didn’t record the call cuz I didn’t expect it to go in that direction however I just listened to the video in the link you posted and it sounds atleast similar. The person I spoke to was also a younger guy, maybe also like 25 years old and definitely not Indian. So it could be him but not 100% sure.

their numbers are down as of now.

Found new numbers:

833-543-8112 (https://www.hellonerds.ca/contact-us)

833-781-7707 (https://www.algolsemantics.com/contact-us)