Infobip: Fraud Support Experience (Case Study)

Number Report
Report Time: This number is associated with a computer technical support scam. The individual behind it is impersonating various companies—including, but not limited to, Microsoft, Apple, HP, Dell, Lenovo, Amazon, and PayPal—to offer fraudulent technical support services and products, with the intent of defrauding consumers. They claim remote access through third-party applications (e.g., AnyDesk, TeamViewer, ScreenConnect) is necessary to fix non-existent issues. Please note that legitimate companies like Microsoft or Apple would never require remote access to a consumer’s personal computer in this manner. The party operating this scam appears to be running an illegal overseas call center and is not endorsed or affiliated with Microsoft, Apple, HP, Dell, Lenovo, or any other company to accept payments or provide technical support on their behalf. I urge you to investigate this matter immediately and take the appropriate steps to prevent further fraudulent activities. Thank you for your attention.
Number: 8338952767
Carrier: PEERLESS NETWORK
Report Notes:
This number is associated with a computer technical support scam. The individual behind it is impersonating various companies—including, but not limited to, Microsoft, Apple, HP, Dell, Lenovo, Amazon, and PayPal—to offer fraudulent technical support services and products, with the intent of defrauding consumers. They claim remote access through third-party applications (e.g., AnyDesk, TeamViewer, ScreenConnect) is necessary to fix non-existent issues. Please note that legitimate companies like Microsoft or Apple would never require remote access to a consumer’s personal computer in this manner. The party operating this scam appears to be running an illegal overseas call center and is not endorsed or affiliated with Microsoft, Apple, HP, Dell, Lenovo, or any other company to accept payments or provide technical support on their behalf. I urge you to investigate this matter immediately and take the appropriate steps to prevent further fraudulent activities. Thank you for your attention.
Report Times:

Number Report
Report Time: This number is involved in an Amazon technical support scam. Your customers are pretending to be Amazon representatives, offering fraudulent services and products. These scams include, but are not limited to, refund scams, Prime TV activation scams, Prime email reactivation scams, and Prime cancellation scams. Their goal is to cheat consumers out of their money. Your customer’s operations are based in an overseas call center. They are neither affiliated with, endorsed by, nor connected to Amazon and its affiliates. . Amazon’s official help and customer support can be accessed here: Help & Contact Us - Amazon Customer Service
Number: 8573990006
Carrier: PEERLESS NETWORK
Report Notes:
This number is involved in an Amazon technical support scam. Your customers are pretending to be Amazon representatives, offering fraudulent services and products. These scams include, but are not limited to, refund scams, Prime TV activation scams, Prime email reactivation scams, and Prime cancellation scams. Their goal is to cheat consumers out of their money. Your customer’s operations are based in an overseas call center. They are neither affiliated with, endorsed by, nor connected to Amazon and its affiliates. . Amazon’s official help and customer support can be accessed here: Help & Contact Us - Amazon Customer Service
Report Times:

Number Report
Report Time: This number is associated with a Microsoft technical support scam. The individual involved is impersonating Microsoft and offering fraudulent technical support services and products through deceptive websites, robocalls, and emails, aiming to defraud consumers out of money. They appear to be operating from an illegal overseas call center and have no affiliation or endorsement from Microsoft or its partners to provide technical support or process payments on their behalf. . For reference, Microsoft’s official toll-free customer support number is 1-877-696-7786, listed on their official website: Customer service phone numbers - Microsoft Support I request that you investigate this matter promptly and take the necessary actions to prevent further fraudulent activity. Thank you for your attention.
Number: 9202123326
Carrier: PEERLESS NETWORK
Report Notes:
This number is associated with a Microsoft technical support scam. The individual involved is impersonating Microsoft and offering fraudulent technical support services and products through deceptive websites, robocalls, and emails, aiming to defraud consumers out of money. They appear to be operating from an illegal overseas call center and have no affiliation or endorsement from Microsoft or its partners to provide technical support or process payments on their behalf. . For reference, Microsoft’s official toll-free customer support number is 1-877-696-7786, listed on their official website: Customer service phone numbers - Microsoft Support I request that you investigate this matter promptly and take the necessary actions to prevent further fraudulent activity. Thank you for your attention.
Report Times: