Infobip: Fraud Support Experience (Case Study)

Number Report
Report Time: This number is being used as a call back number for a Medicare scam. Your customer appears to be a fraudster who is impersonating the Medicare federal insurance program and is providing fraudulent services and products with the intention of defrauding victims out of money, by claiming to represent Medicare while asking for personal information such as email address, debit/credit card numbers & other sensitive information over the phone. Your customer is operating out of an illegal call center in India and is not affiliated Medicare or their affiliates.
Number: 9343364322
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Medicare scam. Your customer appears to be a fraudster who is impersonating the Medicare federal insurance program and is providing fraudulent services and products with the intention of defrauding victims out of money, by claiming to represent Medicare while asking for personal information such as email address, debit/credit card numbers & other sensitive information over the phone. Your customer is operating out of an illegal call center in India and is not affiliated Medicare or their affiliates.
Report Times:

1 Like

Number Report
Report Time: This number is hosting an Amazon technical support scam. The users are impersonating Amazon and are providing fraudulent services and products ranging from but not limited to, refund scams, Prime TV activation scams, Prime email reactivation scams, Prime cancellation scams etc. These fraudsters are operating out of an illegal call center in India.
Number: 4195068337
Carrier: PEERLESS NETWORK
Report Notes:
This number is hosting an Amazon technical support scam. The users are impersonating Amazon and are providing fraudulent services and products ranging from but not limited to, refund scams, Prime TV activation scams, Prime email reactivation scams, Prime cancellation scams etc. These fraudsters are operating out of an illegal call center in India.
Report Times:

1 Like

I’d like to add the 2 rather large blocks of numbers that have ben shut down by Infobip via Peerless through rather erratic email experiences.

These blocks of numbers were being used to run Spectrum customer support scams by scammers in Pakistan.

The blocks of numbers were reported on August 24, 2024 to Infobip at [email protected].

This however didn’t seem to go anywhere as I was not sent an auto response or a response at all. I then emailed Peerless at investigations [email protected] on August 25, 2024 and this time I got an auto response from them.

I’ve seen both Peerless and Infobip flip flop between emails numerous times in the past. These are all of the known emails that the team has contacted Peerless & Infobip in regards to scam reports:

[email protected], [email protected], & [email protected]

At times, first email address will respond while the second one will not & other times, the second email address will respond while the first one will not, making it extremely difficult to report fraud cases to either Peerless or Infobip.

Regardless of which email is currently working, neither Peerless or Infobip will contact the consumer about the status of the case after receiving an email that states that the report has been sent to the wholesaler in question for further investigation. The reported numbers seem to be taken by Infobip or Peerless but the consumer has to call the numbers back to make sure.

Email records (no further updates were provided on the actual status of the cases following the confirmation emails):

The list of numbers (all are disconnected):
8023371871
8023371872
8023371873
8023371874
8023371875
8023371876
8023371877
8023371879
8023371890
8023371895
8023371896
8023371897
8023371902
8023371903
8023371904
8023371905
8023371906
8023371907
8023371908
8023371909
8023371910
8023371911
8023371912
8023371913
8023371914
8023371915
8023371916
8023371917
8023371918
8023371920
8023371921
8023371922
8023371924
8023371925
8023371926

3312403466
3312403469
3312403472
3312403473
3312403474
3312403475
3312403476
3312403477
3312403478
3312403479
3312403480
3312403481
3312403483
3312403484
3312403486
3312403487
3312403488
3312403490
3312403492
3312403495
3312403916
3312403918
3312403919
3312403921
3312403922
3312403923
3312403924
3312403925
3312403926
3312403973
3312403974
3312403975
3312403995
3312403997
3312403998

2 Likes

Number Report
Report Time: This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Number: 8056243361
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Report Times:
04-08-2024 19:04:01 07-08-2024 23:07:14

1 Like

Number Report
Report Time: This number is being used as a call back number for a McAfee technical support scam. Your customer appears to be a fraudster who is impersonating McAfee and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Number: 4809652316
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a McAfee technical support scam. Your customer appears to be a fraudster who is impersonating McAfee and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Report Times:

1 Like

I have another update for this thread.

Several blocks of numbers that were being used to run Spectrum customer support scams on the Peerless network have been shut down, with Peerless providing an update to our team about the status and outcome of the case (see details below).

The original report was sent to Peerless via email at [email protected] on August 27, 2024. An auto response was sent to the team on the same day, stating that the report had been accepted and was sent to the wholesaler in question. On August 29, 2024, 2 days later, Peerless sent a follow up to the team, stating that the customer of record had shut down all of the DID’s on the reported number blocks (see image below)

Calling the numbers back now presents the following disconnection message: “The number you have dialed is unallocated”

This is an outstanding result and one that we personally wish to see more of. Though the important thing is for the scam numbers to be shut down, it’s even better when the telecoms communicate with consumers about the status and outcome of their cases.

. Elapsed time for this case: 2 days.

. List of numbers that were reported:
7176382063
7176382067
7176382070
7176382075
7176382077
7176382182
7176382183
7176382184
7176382187
7176382189
7176382191
7176382192

4124609419
4124609423
4124609426
4124609427
4124609428
4124609429
4124609434
4124609436
4124609442
4124609446
4124609447
4124609451
4124609453
4124609454
4124609458
4124609461
4124609463
4124609472
4124609477
4124609479

9126097928
9126097932
9126097933
9126097945
9126097946
9126097947
9126097949
9126097950
9126097951
9126097952
9126097954
9126097956
9126097958
9126097960
9126097961
9126097964
9126097965
9126097966
9126097967
9126097968
9126097969
9126097970

5392441778
5392441779
5392441783
5392441784
5392441789
5392441802
5392441813
5392441819

2 Likes

Number Report
Report Time: This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Number: 9165161164
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Report Times:

1 Like

Number Report
Report Time: This number is being used as a call back number for a Medicare scam. Your customer appears to be a fraudster who is impersonating the Medicare federal insurance program and is providing fraudulent services and products with the intention of defrauding victims out of money, by claiming to represent Medicare while asking for personal information such as email address, debit/credit card numbers & other sensitive information over the phone. Your customer is operating out of an illegal call center in India and is not affiliated Medicare or their affiliates.
Number: 8327538961
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Medicare scam. Your customer appears to be a fraudster who is impersonating the Medicare federal insurance program and is providing fraudulent services and products with the intention of defrauding victims out of money, by claiming to represent Medicare while asking for personal information such as email address, debit/credit card numbers & other sensitive information over the phone. Your customer is operating out of an illegal call center in India and is not affiliated Medicare or their affiliates.
Report Times:

I sadly bring another case of Infobip/Peerless being inconsistent when it comes to customer support and fraud response. I reported a block of phone numbers on the Peerless and Airus network that are currently being used to run Spectrum customer support scams. This case involves 2 wholesalers on the Infobip network: Peerless and Airus.

The original report was filed on August 29, 2024, after which the team received an automatic response from Peerless.

On August 30, 2024, the team received another automated response, stating that the report has been forwarded to the wholesaler in question.

On August 30, 2024, the team reached out and let Peerless know that the block of numbers was currently active and answering as “Spectrum” with an impersonated Spectrum menu. Peerless did not get back to us until September 1, 2024, stating that the numbers and report were sent to the wholesaler in question. On September 2, 2024, the team then followed up by stating that the numbers were still live and answering as Spectrum. This would be the last time that we would receive an update from Peerless about this case.

Since Peerless (based on my on the team’s personal experience) has a habit of not contacting the consumer about the status of they cases, should they be acted upon, the team decided to call the number back to verify if they were taken down or not. None of the the numbers were taken down for fraud and as of September 8, 2024, all of the numbers remain live and are using an impersonated Spectrum menu with the scammers answering the phone as “Spectrum” at 10:30 AM, EDT. (See the email records below)

Please understand that the team reached out to Peerless about the time in which the scammers were active and answering the phones as “Spectrum” and when they stop answering the phones.

Evidence was sent to Peerless confirming our report and Peerless, Airus and Infobip has failed to act on our report.

All Peerless would have to do is simply call the numbers during the submitted time zones to verify the report.

. Elapsed time for this case: 10 days.

This block is on the Airus network:
4022528562
4022528563
4022528583
4022528593
4022528650
4022528704
4022528743
4022528753
4022528772
4022528790
4022528804
4022528808
4022528852
4022528886
4022528894
4022528903
4022528913
4022528918
4022528921
4022528927
4022528943
4022528944
4022528951
4022528960
4022528969
4022528997

4124609419
4124609423
4124609426
4124609427
4124609428
4124609429
4124609434
4124609436
4124609442
4124609446
4124609447
4124609451
4124609453
4124609454
4124609458
4124609461
4124609463
4124609472
4124609477
4124609479


The remaining blocks are on the Peerless network:

8602616159
8602616158
8602616161
8602616162
8602616163
8602616164
8602616177
8602616429
8602616431
8602616432
8602616435
8602616438
8602616440
8602616442
8602616445
8602616446
8602616449

9522473248
9522473249
9522473250
9522473784
9522473802
9522473804
9522473811
9522473830
9522473898
9522473905
9522473913
9522473914
9522473919
9522473929
9522473931
9522473959
9522473964
9522473965
9522473977
9522473991
9522473994

8542257210
8542257212
8542257213
8542257215
8542257218
8542257219
8542257224
8542257225
8542257226
8542257228

3 Likes

Number Report
Report Time: This number is being used as a call back number for a Microsoft technical support scam. Your customer appears to be a fraudster who is impersonating Microsoft and is providing fraudulent services and products through deceptive websites, robo-calls, and emails. Your customer is operating out of an illegal call center in India.
Number: 8053090191
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Microsoft technical support scam. Your customer appears to be a fraudster who is impersonating Microsoft and is providing fraudulent services and products through deceptive websites, robo-calls, and emails. Your customer is operating out of an illegal call center in India.
Report Times:

Update. It seems as if Peerless has shut down the Spectrum scam blocks. Calling the numbers back now presents the following message “The number you have dialed is unallocated”

No one at Peerless, Airus network or Infobip updated the team on the status of the case but the numbers are indeed disconnected.

. Elapsed time for this case: 11 days.

2 Likes

I have another positive update for Infobip via Peerless. A massive block of numbers that were being used to run Spectrum customer support scams has been shut down. This time in 2 days. You can find the massive of block of numbers below. Even though they did nit update me on the outcome of the case, I wholeheartedly thank Peerless for taking the report seriously and acting upon it in a much more reasonable time.

*Update: 9/12/2024. Peerless provided an update on this case and has confirmed that they have shut the numbers down. See screenshot below.

. Elapse time for this case: 2 days

Blocks:
4012348311
4012348321
4012348338
4012348343
4012348386
4012348401
4012348402
4012348421
4012348430
4012348431
4012348436
4012348439
4012348446
4012348457
4012348459
4012348479
4012348481
4012348482
4012348485
4012348488
4012348490
4012348491
4012348501
4012348506
4012348520
4012348523
4012348526
4012348530
4012348534
4012348537
4012348541
4012348543
4012348544
4012348546
4012348547
4012348555
4012348561
4012348562
4012348563
4012348572
4012348575
4012348579
4012348587
4012348591

4403617110
4403617111
4403617149

4435165506
4435165511
4435165512
4435165513
4435165514
4435165517
4435165520
4435165523
4435165524
4435165525
4435165528
4435165531
4435165533
4435165534
4435165542
4435165543
4435165545
4435165548
4435165551
4435165552
4435165676
4435165678
4435165681
4435165682
4435165683
4435165687
4435165689
4435165695
4435165696
4435165698
4435165914
4435165915
4435165918
4435165921
4435165923
4435165924
4435165925
4435165927
4435165929
4435165930
4435165931
4435165932
4435165933
4435165937
4435165938
4435165940
4435165941
4435165943
4435165944
4435165947
4435165948
4435165950
4435165955
4435165956
4435165958
4435165959
4435165961
4435165963
4435165965
4435165968
4435165969
4435165970

8125900426
8125900427
8125900664
8125900674
8125900679
8125900689
8125900699
8125900711
8125900853
8125900861
8125900862
8125900871
8125900879
8125900892
8125900898
8125900906
8125900910
8125900916
8125900919
8125900926
8125900929
8125900934
8125900936
8125900939
8125900946
8125900949
8125900953
8125900955
8125900957
8125900960
8125900971
8125900972
8125900975
8125900978
8125900979

3312158132
3312158134
3312158136
3312158137
3312158138
3312158139
3312158140
3312158142
3312158143
3312158144
3312158145
3312158146
3312158149
3312158890
3312158896
3312159349
3312159354
3312159358
3312159368

4053362320
4053362321
4053362322
4053362323
4053362325
4053362343
4053362405
4053362407
4053362576
4053362579
4053362581
4053362585
4053362590
4053362602
4053362606
4053362609
4053362623
4053362922
4053362923
4053362924
4053362929

3092889634
3092889636
3092889638
3092889639
3092889640
3092889650
3092889651
3092889653
3092889655
3092889656
3092889657
3092889659
3092889660
3092889662
3092889663
3092889667
3092889668
3092889669
3092889670
3092889673
3092889717
3092889718
3092889721
3092889722
3092889724
3092889725
3092889726
3092889727
3092889728
3092889729
3092889732
3092889733
3092889735
3092889736
3092889738
3092889739
3092889741
3092889988
3092889989
3092889991
3092889992
3092889993
3092889994
3092889996
3092889997
3092889998

2602999192
2602999210
2602999239
2602999274
2602999276
2602999283
2602999286
2602999293
2602999305
2602999317
2602999326
2602999327
2602999329
2602999330
2602999331
2602999336
2602999337
2602999344
2602999373
2602999389
2602999417
2602999420
2602999425
2602999427
2602999429

2192493462
2192493463
2192493466
2192493467
2192493468
2192493469
2192493470
2192493471
2192493474
2192493475
2192493476
2192493477
2192493478
2192493480
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2192493485
2192493487
2192493490
2192493493
2192493494
2192493497
2192493501
2192493507
2192493509
2192493510
2192493512
2192493514
2192493517
2192493529
2192493556
2192493557
2192493558
2192493561
2192493573
2192493576
2192493580
2192493588
2192493598
2192493608
2192493613
2192493615
2192493616
2192493619
2192493620
2192493624
2192493625
2192493626
2192493627
2192493630
2192493635
2192493638
2192493640
2192493645
2192493646
2192493649
2192493654
2192493655
2192493715
2192493718
2192493719
2192493721
2192493722
2192493728
2192493729
2192493730
2192493732
2192493736
2192493737
2192493738
2192493742
2192493744
2192493745
2192493747
2192493748
2192493749
2192493750
2192493751
2192493752
2192493753
2192493754
2192493755
2192493756
2192493758
2192493759
2192493760
2192493761
2192493763
2192493764
2192493765
2192493766
2192493770strong text

The following numbers are on the Airus network

9382042006
9382042007
9382042011
9382042016
9382042019
9382042022
9382042023
9382042039
9382042048
9382042071
9382042093
9382042135
9382042174
9382042217
9382042231
9382042259
9382042264
9382042268
9382042272
9382042274
9382042278
9382042281
9382042282
9382042292
9382042296
9382042297
9382042299
9382042302
9382042305
9382042311
9382042312
9382042313
9382042329
9382042338
9382042342
9382042344
9382042346
9382042347
9382042357
9382042375
9382042381
9382042401
9382042418
9382042423
9382042425
9382042436
9382042437
9382042438
9382042443
9382042446
9382042448
9382042449
9382042454
9382042466
9382042471
9382042476
9382042480
9382042481
9382042499
9382042510
9382042562
9382042578
9382042613
9382042618
9382042627
9382042632
9382042633
9382042635
9382042639
9382042644
9382042646
9382042647
9382042648
9382042653
9382042656
9382042675
9382042679
9382042696
9382042700
9382042711
9382042715
9382042730
9382042731
9382042738
9382042746
9382042759
9382042763
9382042780
9382042800
9382042817
9382042826
9382042874
9382042891
9382042894
9382042897
9382042908
9382042911
9382042926
9382042928
9382042935
9382042937
9382042950
9382042963
9382042969
9382042971
9382042976
9382042977
9382042982
9382042984
9382042986
9382042989
9382042995

8704099637
8704099642
8704099651
8704099813
8704099820
8704099824
8704099833
8704099835
8704099843
8704099850
8704099851
8704099857
8704099860
8704099869
8704099876
8704099895
8704099909
8704099918
8704099940
8704099951
8704099967
8704099977
8704099996

1 Like

Number Report
Report Time: This number is being used as a call back number for a Microsoft technical support scam. Your customer appears to be a fraudster who is impersonating Microsoft and is providing fraudulent services and products through deceptive websites, robo-calls, and emails. Your customer is operating out of an illegal call center in India.
Number: 8053090192
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Microsoft technical support scam. Your customer appears to be a fraudster who is impersonating Microsoft and is providing fraudulent services and products through deceptive websites, robo-calls, and emails. Your customer is operating out of an illegal call center in India.
Report Times:

Number Report
Report Time: This number is being used as a call back number for a Walmart refund scam. Your customer appears to be a fraudster who is impersonating Walmart Inc. and is providing fraudulent services and products with the intent of defrauding victims out of money. Your customer is operating out of an illegal call center in India.
Number: 7063074438
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Walmart refund scam. Your customer appears to be a fraudster who is impersonating Walmart Inc. and is providing fraudulent services and products with the intent of defrauding victims out of money. Your customer is operating out of an illegal call center in India.
Report Times:

Number Report
Report Time: This number is being used as a call back number for a for an advanced fee scam. Your customer appears to be a fraudster who is impersonating various commercial good companies & lottery sweepstakes companies (like Mega Millions), by claiming that a fee" is required to release the supposed goods/lottery winnings to the victim. Your customer is actively using this number to defraud victims out of money."
Number: 7313899004
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a for an advanced fee scam. Your customer appears to be a fraudster who is impersonating various commercial good companies & lottery sweepstakes companies (like Mega Millions), by claiming that a fee" is required to release the supposed goods/lottery winnings to the victim. Your customer is actively using this number to defraud victims out of money."
Report Times:

Number Report
Report Time: This number is being used as a call back number for a computer technical support scam. Your customer appears to be a fraudster who is impersonating various companies including, but not limited to, Microsoft, Apple, HP, Dell, Lenovo, Amazon, PayPal etc… and is providing fraudulent technical support services and products. Your customer is operating out of an illegal call center in India.
Number: 8552165388
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a computer technical support scam. Your customer appears to be a fraudster who is impersonating various companies including, but not limited to, Microsoft, Apple, HP, Dell, Lenovo, Amazon, PayPal etc… and is providing fraudulent technical support services and products. Your customer is operating out of an illegal call center in India.
Report Times:

Number Report
Report Time: This number is being used as a call back number for a Publishers Clearing House scam. Your customer appears to be a fraudster who is impersonating the PCH along with the Federal Trade Commission, claiming that a fee is required to release the lottery winnings - neither organization operates in such a manner. Your customer is operating out of Jamaica and is not in the United States.
Number: 8885717547
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Publishers Clearing House scam. Your customer appears to be a fraudster who is impersonating the PCH along with the Federal Trade Commission, claiming that a fee is required to release the lottery winnings - neither organization operates in such a manner. Your customer is operating out of Jamaica and is not in the United States.
Report Times:

Number Report
Report Time: This number is being used as a call back number for a Publishers Clearing House scam. Your customer appears to be a fraudster who is impersonating the PCH along with the Federal Trade Commission, claiming that a fee is required to release the lottery winnings - neither organization operates in such a manner. Your customer is operating out of Jamaica and is not in the United States.
Number: 8885717547
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Publishers Clearing House scam. Your customer appears to be a fraudster who is impersonating the PCH along with the Federal Trade Commission, claiming that a fee is required to release the lottery winnings - neither organization operates in such a manner. Your customer is operating out of Jamaica and is not in the United States.
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30-09-2024 21:01:51

Number Report
Report Time: This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
Number: 8059800022
Carrier: PEERLESS NETWORK
Report Notes:
This number is being used as a call back number for a Norton technical support scam. Your customer appears to be a fraudster who is impersonating Symantec and is providing fraudulent services and products. Your customer is operating out of an illegal call center in India.
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Number Report
Report Time: This number is hosting a Spectrum customer support scam. Your customer appears to be a fraudster who is impersonating Charter Communications and is providing fraudulent tech support services, discounts and products with the intention of defrauding victims out of money. Your customer is operating out of an illegal call center in Pakistan and is not affiliated or endorsed by Spectrum/Charter Communications & their affiliate services.
Number: 8448885857
Carrier: PEERLESS NETWORK
Report Notes:
This number is hosting a Spectrum customer support scam. Your customer appears to be a fraudster who is impersonating Charter Communications and is providing fraudulent tech support services, discounts and products with the intention of defrauding victims out of money. Your customer is operating out of an illegal call center in Pakistan and is not affiliated or endorsed by Spectrum/Charter Communications & their affiliate services.
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