How to help a non techy person understand phishing emails and how to avoid them

Hi yall. My grandpa and grandma have been in a couple of phishing incidents lately, and to be honest, they were VERY convincing. one of them even had on the bottom a “faq on phising” and the visible adress it came from was [email protected]. So my grandpa clicked it. Anyone have a good way to avoid most of this for elderly folks who aren’t nearly as tech-savvy as many of us are?

Just tell them to avoid clicking links and always call the company to confirm. Remind them that govt agencies don’t email.

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