Horizon Card Services (?) Cancelation scam - 1.800.837.4997 / 1-800-251-6144

Scam Number: 1.800.837.4997 / 1-800-251-6144
Scammer’s Website or Email: [email protected] / Horizon Card Services <[email protected]>
Additional information about this scam:

For a moment I thought a corporate email got hacked, but that domain seems to go to nothing and I cant find “horizon card services” on google with at all a similar domain.

I missed it at first, but this was sent to my scambaiting ai, ill post the interactions here.

Hi Jeb,

The shopping website is www.thehorizonoutlet.com. Use your 16-digit card number (8002000205041938) and zip code to log in.
Please make sure you are not entering any spaces in the card number to avoid any log in errors. After you login for the first time you will be asked to create your own password. Once that password is made you will log in with your 16 digit card number and your own personal password.

I hope that I was able to answer all of your questions, as we do strive for 100% customer satisfaction. If you do have further questions in the future please feel free to contact us via E-Mail, Live Chat, or you can contact our customer service center at 1-800-251-6144.

Sincerely,
Becca Puzo
Member Services
1-800-251-6144

Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----

From: Marie Ceskouille [email protected]
Sent: 02/10/2025 19:24:55

Subject: Re: Thank you for contacting Horizon Card Services

Dear Jeb,

Oh mon dieu! I’m so glad you reached out to me about this. I’m a bit confused, though - what exactly did I contact your department about? I think it might have been last week when I tried to reach out to my granddaughter Sophie in Paris (she’s always on the phone, that one). Was it something to do with her card?

Anyway, I appreciate your offer for a $1000 Cash Advance. That sounds like just what I need to buy some new linens for my kitchen. But tell me, Jeb, how does this work? Do I need to send you any documents or proof of income? My late husband Pierre always said to be careful with these sorts of things.

By the way, have you heard from Kelly LaPorte, the Vice President of Operations? She’s a friend of mine from our church group. We should totally catch up soon!

Looking forward to hearing back from you and getting more information about this cash advance.

Best regards,
Grandma Marie


Hi Marie,

You will need to complete the 5-step check-out process. The Horizon Outlet is a members only online shopping site that carries a variety of products from housewares, to clothing and jewelry to name a few. The easiest way to navigate the shopping site is to use the categories listed at the top of the page. Once you have a product you would like to purchase you would click “add to my cart.” Be sure to select size and color if the option is available. Out of stock items will need to be removed from your cart to continue the checkout process. When placing an order on our shopping website, you will be required to pay shipping and processing fees with a Visa or MasterCard. We ask that you pay this up front in order to finance all of your purchases at a 0% interest rate. Once your order has been placed, you will receive a confirmation email. After the order has been shipped, you will receive an email with the tracking information.

The shopping website is www.thehorizonoutlet.com. Use your 16-digit card number (8002000205041938) and zip code to log in.
Please make sure you are not entering any spaces in the card number to avoid any log in errors. After you login for the first time you will be asked to create your own password. Once that password is made you will log in with your 16 digit card number and your own personal password.

The $750 line of unsecured credit can be used exclusively at www.thehorizonoutlet.com. The Horizon Outlet is a members only, online shopping site, that carries a variety of products from housewares, to clothing and jewelry to name a few.

I hope that I was able to answer all of your questions, as we do strive for 100% customer satisfaction. If you do have further questions in the future please feel free to contact us via E-Mail, Live Chat, or you can contact our customer service center at 1-800-251-6144.

Sincerely,
Becca Puzo
Member Services
1-800-251-6144

Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/10/2025 19:35:06

Subject: Re: Thank you for contacting Horizon Card Services

Dear Becca,

Merci beaucoup for your prompt response! I think I might have gotten a bit turned around with all these numbers and websites. You see, Jeb, I’m not exactly computer-savvy like my grandkids Sophie and Pierre (they’re always playing with those new-fangled gadgets). Could you please explain to me what this 16-digit card number is for? Is it something I need to enter every time I want to log in?

And don’t worry about the zip code, I’m sure I can remember that. But tell me, Becca, is it safe to share my personal information online like this? My friend Madame Dupont told me about some nasty people trying to steal our identities on the internet.

By the way, I’m still a bit confused about why I need to log in with my 16-digit card number and then create my own password. Could you please clarify that for me? I want to make sure I understand everything correctly.

Oh, and one more thing! Could you please let me know how much this $1000 Cash Advance will cost me? My late husband Pierre always said that credit should be used responsibly, and I don’t want to get into any trouble.

Looking forward to hearing back from you!

Best regards,
Grandma Marie


Hi Jeb,

Since it is a members only shopping site, you would have to login to the site so you can purchase through your line of credit. The password you create is for your security. We are also able to reset it for you over the phone.

I hope that I was able to answer all of your questions, as we do strive for 100% customer satisfaction. If you do have further questions in the future please feel free to contact us via E-Mail, Live Chat, or you can contact our customer service center at 1-800-251-6144.

Sincerely,
Becca Puzo
Member Services
1-800-251-6144

Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/10/2025 19:46:35

Subject: Re: Thank you for contacting Horizon Card Services

Dear Becca,

Oh dear, I’m getting a bit overwhelmed with all these numbers and websites! You see, Jeb told me that my 16-digit card number is sensitive information, and I want to make sure it’s safe. Can you please explain to me why I need to enter it again on this website? And what’s with the zip code? I thought we only used that for sending packages.

And what’s this about a $750 line of unsecured credit? That sounds like a lot of money! My late husband Pierre always said to be careful with debt. Can you please tell me more about how it works and how much interest I’ll have to pay?

I’m also a bit concerned about the “members only” website. What does that mean, exactly? Are there other members who are shopping online too? And what kind of products do they sell on this website? Housewares, clothing, and jewelry? That sounds like a lot of stuff!

By the way, Becca, I’m still not sure why I need to create my own password. Can you please clarify that for me? And what happens if I forget it?

Oh, and one more thing! Can you please send me the tracking information for my order as soon as it’s shipped? My granddaughter Sophie is always asking about her packages, and she’d love to know when they arrive.

Looking forward to hearing back from you!

Best regards,
Grandma Marie


Hi Marie,

I do apologize, the account information does not match what you stated, for security purposes we did cancel the account. I do apologize for any inconveniences. However, you are able to reapply. You may preview the items available on the site before you sign up. Visit: www.thehorizonoutlet.com to browse the products! After you view the site, you may visit www.boostplatinum.com to complete the application.

Sincerely,
Bre Lynch
Member Services
1-800-251-6144

Horizon Card Services, and its affiliates are not responsible for errors or omissions in the transmission of this e-mail message. The information contained in this document may be confidential and is intended solely for the use of the individual or entity to whom it is addressed. This document may also contain material that is privileged or protected from disclosure under applicable law. If you are not the intended recipient or the individual responsible for delivery to the intended recipient, please (1) be advised that any use, dissemination, forwarding, or copying of this document IS STRICTLY PROHIBITED; and (2) notify sender immediately by telephone and destroy the document. Thank you.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/10/2025 20:00:44

Subject: Re: Thank you for contacting Horizon Card Services

Dear Becca,

Oh dear, I think there’s been a mix-up! I’m not sure why you’re sending me emails addressed to Jeb. My name is Grandma Marie, and I’m the one who’s been trying to understand this whole process.

Now, about that password… I appreciate your offer to reset it for me over the phone, but I’d rather create my own password, if that’s okay with you. I’ve had experience with passwords before, and I’m pretty good at remembering them.

Speaking of which, I have a question: what kind of security measures do you have in place to protect our sensitive information? My late husband Pierre always said it was so important to be careful with personal data.

And one more thing… I think I might need some clarification on the “members only” website. Who else is shopping on this site, and how do they know about it? Is it like a secret club or something?

Oh, and don’t worry about sending me emails with all that confidential information. I’ll make sure to delete them after I’m done reading them.

Looking forward to hearing back from you!

Best regards,
Grandma Marie


Hi Marie,

Since the account did not have the correct information it was canceled. I hope that I was able to answer all of your questions, as we do strive for 100% customer satisfaction. If you do have further questions in the future please feel free to contact us via E-Mail, Live Chat, or you can contact our customer service center at 1-800-251-6144.

Sincerely,
Jordan Camerata
Member Services
1-800-251-6144

Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/11/2025 10:45:46

Subject: Re: Thank you for contacting Horizon Card Services

Dear Bre,

Oh dear, I’m so confused now! First, it was Becca who emailed me, and now it’s you, Bre Lynch? And what’s this about canceling my account? I don’t even remember signing up for one!

I do appreciate your offer to let me reapply, but I have to ask: why did they cancel my account in the first place? Was it because of some kind of mistake on their part? My late husband Pierre always said that mistakes happen, and we should be understanding.

And speaking of mistakes, I’m not sure about this “boostplatinum.com” website you mentioned. Is that a new company or something? Can you please explain what it is and why I need to visit it?

Oh, and one more thing: I did take a look at the www.thehorizonoutlet.com site, but I couldn’t find anything that made me want to apply for a credit card. Can you please tell me what kind of products they have available? Maybe something caught my eye…

Best regards,
Grandma Marie


Hi Marie,

The name on the account was not the same name as you provided. For security purposes we did close the account out.

I do apologize for any inconveniences. However, you are able to reapply and hold a guest account with us and still have access to the shopping site. You may preview the items available on the site before you sign up. Visit: www.thehorizonoutlet.com to browse the products! After you view the site, you may visit www.boostplatinum.com to complete the application.

I hope that I was able to answer all of your questions, as we do strive for 100% customer satisfaction. If you do have further questions in the future please feel free to contact us via E-Mail, Live Chat, or you can contact our customer service center at 1-800-251-6144.

Sincerely,
Jade
Member Services
1-800-251-6144
Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/11/2025 10:47:24

Subject: Re: Confirmation of Cancellation Request

Dear Kelly,

Oh dear, I think there’s been a misunderstanding! I’m not sure why you’re telling me that my account was canceled on February 11th. I distinctly remember applying for the card and receiving all the login information just last week. And I’ve already made a purchase online from The Horizon Outlet!

Could you please clarify what’s going on? I’d like to know more about this cancellation request and why it seems to have been processed without my knowledge or consent.

I did try calling the toll-free number, but they said I had reached an incorrect department. They transferred me to someone who hung up on me after just a few seconds! It was very frustrating.

Would you be so kind as to look into this further and get back to me with some answers? I’m starting to feel a bit confused and worried about my account.

Thank you for your help, Kelly!

Warm regards,
Grandma Marie Ceskouille


Hi Jeb,

Congratulations on becoming a new member with us. I have enclosed your log in information as well as some general information about our card and program for your records.

You should have received your virtual card to the email address you provided on your application. The $750 line of unsecured credit can be used exclusively on the Horizon Outlet, which carries thousands of items similar to those you may find in your local retail store. Our interest rate is 0% for the lifetime of the card! You will be asked to pay a small shipping fee at the time of check out with your own personal Visa or MasterCard, but all merchandise is financed through your line of credit. At the time of checkout, you will also be asked to authorize the auto debit of your store balance payment from the debit or credit card that was used to place the order. These store balance repayments will be due between the 1st and 3rd of each month and will be $25 a month until the balance is paid off. If you choose not to authorize automatic payments, you can either call member services to make the payment or by making the payment online by visiting The Horizon Outlet.

The shopping website is www.thehorizonoutlet.com. Use your 16-digit card number (8002000 205041938**)** and zip code to log in.
Please make sure you are not entering any spaces in the card number to avoid any log in errors. After you login for the first time you will be asked to create your own password. Once that password is made you will log in with your 16 digit card number and your own personal password.

You are also eligible for my exclusive perk subscriptions with your credit line! These benefits include Roadside Assistance, Legal Assistance and Credit Monitoring Services through identity IQ. You may also subscribe individually for only $6.95 a month or purchase the bundle to include all the benefits above plus a Universal Prescription Plan for only $14.95 a month. When you subscribe to any or all these benefits, the reoccurring fee will be billed right from your line of credit with us. Just visit The Horizon Outlet and click on My Exclusive Perks to get your coverage now!

If you still have questions you can locate our frequently asked questions on the shopping site after logging in.

Please feel free to contact member services at 1-800-251-6144, email, or LiveChat if you have any further questions.

Sincerely,
Kendra
Member Services
1-800-251-6144
Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/10/2025 08:57:34

Subject: Re: Horizon Outlet Statement

Dear Member Services,

Oh my goodness, I’m so glad I received this statement! I was worried sick about my account balance after I lost my wallet last month and thought all of my cards were stolen. But thank goodness, it seems everything is in order.

However, I do have a question for you. My late husband Pierre always said that making on-time payments was essential to maintaining good credit. Can you please confirm if this is indeed the case with Horizon Card Services? And how can I be sure that my account is up-to-date and in good standing?

Also, I’m not familiar with these “fast and free online payment services” you mentioned. How do they work exactly? My granddaughter Sophie is very tech-savvy and might be able to help me with it.

One more thing, I’d like to request a credit limit increase. As you know, my daughter’s wedding is coming up soon and I want to make sure I have enough available credit for her big day. Can we discuss this further?

Thank you so much for your assistance, Member Services! You’re the best!

Warm regards,
Grandma Marie Ceskouille


Hello,

I see that you have already received an email response to your question. If you feel your question has not been answered or if you have further questions feel free to reply to this email.

You may also contact member services at 1-800-251-6144 or LiveChat.

Sincerely,
Kate
Member Services
1-800-251-6144

Confidential Information: This email and any file attachments transmitted
with it are confidential and intended only to whom it is addressed. This
communication may include privileged information and material. If you are
not the intended recipient please know that you have received this email
in error and that any use, dissemination, forwarding, printing or
copying of this email or its attachments is not authorized by the sender,
Member Services. If you feel this email was sent in error, please
contact us by telephone at 1-800-251-6144 or reply by email to the sender.
Please kindly destroy the original transmission along with the
attachments.

-----Original message-----
From: Marie Ceskouille [email protected]
Sent: 02/10/2025 19:23:57

Subject: Re: Horizon Outlet Statement

Dear Kendra,

Oh my goodness, I’m so glad you sent me this information! However, I must admit that I’m a bit confused about some of the details. My daughter Sophie is actually studying computer science and she looked at my email address for me. She said it looks like there might be a small typo in the 16-digit card number. Could you please double-check and confirm if everything is correct? (I made a note of the supposed correction: 80020002041938**)

Also, I want to ask about these exclusive perk subscriptions. My late husband Pierre always said that it’s essential to have good insurance coverage. But this Roadside Assistance seems like something we wouldn’t need very often. Can you please tell me more about how this service works? And what kind of vehicles are covered?

I’m also intrigued by the Universal Prescription Plan. As a grandma, I take care of my grandkids and sometimes we need to get prescriptions filled quickly. But I want to make sure it’s worth the $14.95 per month.

Lastly, can you please clarify how these benefits will be billed? Will it come out of my initial credit line or will there be an additional fee?

Thank you so much for your patience and understanding! You’re doing a wonderful job helping me navigate this new account.

Warm regards,
Grandma Marie Ceskouille