(This thread will also serve as a catalogue of any and all Digitorzo numbers that the authors of this report may find in the coming days.)
Digitorzo LLC, is a telecommunications/VoIP provider allegedly based in Worcester, MA.
Their official website can be found here: https://digitorzo.com/
Background:
Over the past few days, the authors responsible for this thread have seen various toll free numbers on the Digitorzo network that were being used in various technical support scams, such as the impersonation of YouTube TV, Norton and McAfee technical support services.
The vast majority of these scams originate and operate out of call centers in India. (see recording sample below)
8773917377, a number on Digitorzo that is being used to host a YouTube TV support scam.
While these threads are written to highlight and spread awareness on how the telecom industry handles and responds to fraud on their respected networks, the authors of this post have reasons to believe that Digitorzo might actually be a telecom with its owner or owners operating overseas as opposed to their claim of being based in Worcester, MA.
Findings & Concerns:
The team responsible for this thread has emailed Digitorzo at the following email addresses that are provided on their website; [email protected], [email protected]
Emails went unanswered by the Digitorzo support team. The authors of this post would later decide to call up Digitorizo at the following number; +1 (210) 888-9227, which is listed on their website for more information on how to report fraud on their network.
Digitorzo’s contact form is non functional. No form element and no network request is made upon submission. (see screenshot below)
There were 2 calls placed by the authors of this report. During the first call, the authors of this report tried reporting a YouTube TV technical support scam to a rep at Digitorzo. The rep proceeded to tell one of those authors that he had the wrong number and abruptly ended the call despite one of the authors giving the rep the toll free number in question.
The second call to the same number; +1 (210) 888-9227, saw similar actions by the reps at Digitorzo. The rep would tell another one of the authors who tried reporting a Norton technical support scam to them over the phone that “they would arrange a call back” after checking with someone from the Digitorzo team about the issue.
When that author requested an email address and more information on how to report scam numbers to Digitorzo, the rep at Digitorzo told that author that they would “call and text him back” with that info and refused to provide more information about the topic at hand.
The rep would later hang up and end the call abruptly. At no point did the rep at Digitorzo ever ask the author what the toll free number in question was nor did the rep ever provide any details when it came to an email address, even though 2 email addresses are present on their website. (see screenshots below)
The recording of that conversation can be found below;
Digitorzo’s website states that their address is 18 Johnson Street Worcester, MA 01604.
However, the address is that of a residential home in Worcester, MA.
Although it is possible that the owner of Digitorzo may live in the address provided on the website, it is also possible that Digitorzo is simply using a random address for the purposes of company and trademark registration, without the actual owner of the property’s knowledge or consent - a known tactic that scammers use for similar purposes, coincidently.
A growing problem:
A telecom being set up in the United States by overseas scammers/shady individuals is a not new phenomena. It is a growing problem that many scambaiters are witnessing as time passes. These telecoms seem to exist solely to provide toll free and non toll free numbers to call centers in India and other countries overseas, with the sole intention of providing and soliciting scam calls and traffic to fraudsters overseas.
With many legitimate and responsible telecoms taking action against scam traffic by shutting down those numbers when contacted via email, many scammers overseas have invested in setting up their own telecoms in the United States, either through shell companies or through false information gathered from victims without their consent or knowledge. The obvious benefit of owning a telecom is of course, ignoring all reports of fraud which in turn, provides a safe haven for scammers to continue their illicit activities and campaigns without fear of being shut down by the telecoms and their wholesalers when contacted.
Current KYC checks and regulations need to be changed so that this does not continue to occur. It should not be this easy for scammers operating overseas to buy toll free numbers in the United States, much less own an entire telecom in the United States that exists for the sole purpose of providing scammers with toll free numbers. KYC must be enforced.