Bandwidth is one of the nation’s largest VOIP carriers. In the past, I’ve seen them takedown numbers without question however, it seems like they might be believing scammers again.
Problem with Bandwidth is, their numbers are used by resellers like RingCentral and Skype and rarely have direct knowledge of the end user.
One of the main avenues scammers take to bypass the blocks on the accounts placed by Bandwidth is to buy new numbers on Skype. Skype numbers seem to use the Bandwidth database and as such, simply require the scammer to create new outlook email address (which can be done multiple times). There is also no way to directly report a Skype number to Microsoft. The official method for dealing with spam/scams on Microsoft’s official website can be found here (inset link: How do I block, unblock, or report abuse in Skype? | Skype Support)
Our team will be posting Bandwidth numbers here that aren’t promptly addressed.
This is an example of scammers lying to Bandwidth and then in turn, Bandwidth believing the scammers and closing the ticket without checking the claim is true.
This is a common occurrence with Bandwidth.
Number is 3473791280 and you can clearly hear the PCH voicemail still up.
This ticked was closed as the customer told bandwidth appropriate action had been taken.
See my report and the response, I attach a recording when I called the number after the ticket had been closed
Number Report Report Time: 31/12/2023 17:52:55 Number: 8668468347 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a Facebook technical support scam. The users are impersonating Facebook and are providing fraudulent services and products.
These fraudsters are operating out of an illegal call center in India. Report Times:
PCH is a particularly vicious scam that preys on the elderly and lonely. They tend to extort thousands of dollars from each victim and the scsms are usually long running.
Bandwidth used to say that they called the numbers to verify but, it seems like they decided to stop doing that. Shame on them and any other carriers who are too lazy to pickup the phone and call a number reported as fraud. Our team calls each and every number and attach audio along with all reports we submit.
so on the morning of December 27th I replied to the email to re-open the support ticket as the number still had the scammers voicemail message on it
This afternoon at 17:39GMT the number was still live with the fake PCH voicemail.
I then re-reported the number via the bot stating that they had claimed ‘appropriate action’ had been taken on the 27th.
I’ve just dialled the number now and it seems it may now be terminated
first reported on the 23rd with a recording, so that’s 8 days.
Number Report Report Time: 02/01/2024 19:44:36 Number: 8552342595 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a Spectrum technical support scam. The users are impersonating the Charter Communications company and are providing fraudulent services, products and discounts through deceptive emails and robo-calls.
These fraudsters are operating out of an illegal call center in Pakistan. Report Times:
Number Report Report Time: 02/01/2024 21:17:41 Number: 3152300683 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a PayPal technical support scam. The users are impersonating PayPal and are providing fraudulent services and products.
These fraudsters are operating out of an illegal call center in India. Report Times:
