Bandwidth is one of the nation’s largest VOIP carriers. In the past, we’ve seen them takedown numbers without question. During the original writing of this post, there was a period where it appeared as if Bandwidth’s wholesalers were ignoring abuse reports, which in turn made Bandwidth’s customer support experience rather poor. In some instances, the wholesalers took days to weeks before a response was given.
As of August 22, 2024, customer support has dramatically improved with Bandwidth and they are now one of the most reliable VOIP providers when it comes to dealing with fraud reports. Many of their wholesalers have also improved their response times.
This post will track and catalogue every number that is actively being used in phone scams on the Bandwidth network through various wholesalers.
To report scam numbers on the Bandwidth network, please email Bandwidth at [email protected], and be sure to include as much evidence as possible in your report. Be kind and patient.
. Current examples of Bandwidth’s excellent response time to fraud reports (as of August 22, 2024):
This is an example of scammers lying to Bandwidth and then in turn, Bandwidth believing the scammers and closing the ticket without checking the claim is true.
This is a common occurrence with Bandwidth.
Number is 3473791280 and you can clearly hear the PCH voicemail still up.
This ticked was closed as the customer told bandwidth appropriate action had been taken.
See my report and the response, I attach a recording when I called the number after the ticket had been closed
Number Report Report Time: 31/12/2023 17:52:55 Number: 8668468347 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a Facebook technical support scam. The users are impersonating Facebook and are providing fraudulent services and products.
These fraudsters are operating out of an illegal call center in India. Report Times:
PCH is a particularly vicious scam that preys on the elderly and lonely. They tend to extort thousands of dollars from each victim and the scsms are usually long running.
Bandwidth used to say that they called the numbers to verify but, it seems like they decided to stop doing that. Shame on them and any other carriers who are too lazy to pickup the phone and call a number reported as fraud. Our team calls each and every number and attach audio along with all reports we submit.
so on the morning of December 27th I replied to the email to re-open the support ticket as the number still had the scammers voicemail message on it
This afternoon at 17:39GMT the number was still live with the fake PCH voicemail.
I then re-reported the number via the bot stating that they had claimed ‘appropriate action’ had been taken on the 27th.
I’ve just dialled the number now and it seems it may now be terminated
first reported on the 23rd with a recording, so that’s 8 days.
Number Report Report Time: 02/01/2024 19:44:36 Number: 8552342595 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a Spectrum technical support scam. The users are impersonating the Charter Communications company and are providing fraudulent services, products and discounts through deceptive emails and robo-calls.
These fraudsters are operating out of an illegal call center in Pakistan. Report Times:
Number Report Report Time: 02/01/2024 21:17:41 Number: 3152300683 Carrier: BANDWIDTH Report Notes:
This number is being used as a call back number for a PayPal technical support scam. The users are impersonating PayPal and are providing fraudulent services and products.
These fraudsters are operating out of an illegal call center in India. Report Times:
