I’ve been dealing with the chronic Medicare/burial insurance/DNA testing calls & have logged 825 calls so far. Each one has gotten reported to donotcall.gov and over the past year I’ve also been contacting the carriers of each number… which is 99.9% a waste of time, but I do it anyway just to have it on record.
My current battle is with Twilio. For the past few months a lot of numbers were assigned to Twilio, but they always said the calls were spoofed. The thing is, most of the numbers were already blacklisted for spam calling. After sending them several dozen numbers and filing complaints on their support surveys I finally got them to admit that all the numbers were actually linked to the same Twilio customer.
They stated “The activity is linked to the same Twilio customer; however, their account is configured to only accept inbound calls from external carriers, meaning any outbound calls to you would have originated from a different carrier. We have met with our customer to confirm this setup and, given their strong reputation, we are highly confident that no improper activity is taking place.”.
I’ve seen spammers use the same tactic, so I was wondering if the telemarketers are actually spoofing the numbers they already own to protect them from using a number that could get them in trouble with the Truth in Caller ID Act. That way, they can still make their calls but they are protected since Twilio (and other carriers) come back and say that no outbound calls were logged by whatever number called me where I could call them back at the same number.
I hope this makes sense on what I am trying to describe here…