This is one of those “Your call is very important to us. Please stay on the line and you will be connected with the next available agent” places, but you will get an “agent” eventually!
These guys take their jobs way to seriously. I had such a hard time getting anyone to take the bait and let me waste their time.
Eventually I did get someone but dang dude why does the number have to be in your system for me to be able to pretend to give you money!