Tell them Jon sent you 
Website: https://www.assistanceforall.com/services/kindle-support/
Direct line to “Thomas Bell” 844-236-8333
@cchhaaooss#98006 I know it says kindle support as the website but the very first time I called them I was on a site for amazon prime support. I can’t find that site again. Regardless they are eager to help with your amazon account. This group has many phone numbers and I’ll be doing some more digging.