Found another one under 1111 i think a electric scam. Info for victims from pakistan and india
Callercenter.com
Has this:
Medicare Transfers
Hi… This is Nathan on recorded line and I am a Medicare Supplement Advisor from festive health…
And based on our records I show that you may qualify for a plan that will help with your out of pocket healthcare expenses.
Is your zip code still {zip code}?? (Verify complete address)
Perfect, So I just have a few questions to see what plan will best fit your needs.
O Do you pay anything out of your pocket for your medical expenses? (Must be Yes) If yes then tell them
“This call is to help you reducing your out of pocket medical expenses”
If Patient said no then ask everything
O Do you pay for your Additional medical expenses… like Deductibles, Co-Payments, DENTAL, Prescription Drugs and Medicines out of your own pocket? (IF NO) IF No then read future benefit statement only if AEP or STT)
If the pt is not paying anything but has Medicare and asks why u transferring me when I don’t pay anything… tell them the rebuttal below (Don’t transfer on NC if customer doesn’t pay anything, transfer on AEP or STT)
O "I’m transferring u to my specialist to save money on your additional medical expenses for the future with some extra benefits you may be eligible for which Medicare might not cover… OK?
O So… I have your first name here as_ _ _ _ and your last name as _ _ _ _ is that correct?
O Your DOB is_ _ _? (get it if not showing on the dialer)
O Do you have Medicare Part A and B Right? IF NO: OK… Are you in the process of enrolling in Medicare A and B? (Must be a clear YES…Don’t use RIGHT/CORRECT)
Questions below only for NC:
O Do you have Medicaid? (yes or no does not matter collect the value)
O Do you receive any extra help on your copays and medications through state aid or a low income subsidy? (yes or no does not matter collect the value)
There are several ways to help cover any additional costs that Medicare/MEDICAID won’t cover for you such as Deductibles, Co-Payments, DENTAL and even Prescription Drugs.
So let me go ahead and connect you with our Licensed Agent in your state,
who will go over the details with you to get you additional coverage and on how to save your out of pocket expenses
He might ask you for few of these info again to reconfirm so please be patient is that ok ? (Must be a positive response)
Thanks I will introduce to him he can provide you additional benefits to save your money… ok? (Must be yes)
After getting yes on consent
You have to say:
“For compliance purpose I will connect you to an IVR where you will have to state your name and say yes when prompted”
Then put ivr number first which is: 4706700035
if your IVR is not connecting with this number 6788330073
use another IVR number i.e: 4706700151
If all 3 fails then transfer to the specialist directly.
Note: (Attempt on both IVR numbers are must) On IVR patient has to say his/her name and has to say “yes”. After IVR recording, Hangup the IVR by clicking on “Hangup Xfer line”
Then Transfer the Call
AEP Transfer Number: 6154209012
STT Transfer Number: 6155903725
NC Transfer Number: 7014017938
Intro to Licensed Agent:
Hi… I have (patient First and Last name) on the line who needs assistance regarding Medicare/Medicaid insurance options his/her zipcode is…
(If specialist interrupts during Intro… do not force… and try to complete the phrase smoothly)
If consumer is in process of enrolling then say
Thanks I will introduce to him, and he can provide you additional medicare benefits to save your money ok?
If patient says I don’t remember Medicare/Medicaid ID at the moment or he says I don’t have card tell him
That’s ok you can discuss this with the licensed agent
- Anonymous
Pakistan
