Dirty scammers turned on my camera.
screen connect pchelp123.org
What, @drwat? No way, Doc! The audacity of any criminal to turn on your camera! 
I think these criminals are aware that we are messin’ with 'em!
I am now thinking that I dealt with them last week. This scammer just said “Hi Michael, we spoke last week.” That is my real name, not that I am concerned. But I have a feeling that they may not be a simple little center if it is who I spoke to last week.
That is certainly possible, @CatMan. Some of these groups of scammers use different companies for which of course they do not work, like sometimes they answer as Geek Squad and other times as Microsoft Suppoat and other times as some other company.
Sometimes the call centers can have many criminals in them too like you wrote.
Still active 31 July 3:46pm, Cancellation department. But quiet, first calls were loud call center, maybe remote scammers as well as call center? (808) 666-2514
It may be as simple as the scammer that answered had a better headset. Remote workers are also never out of the question.